NetSuite CRM Solutions

NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Why choose NetSuite CRM?

DESIGNED FOR A MODERN COMPANY.

Cloud-based, mobile-enabled and social

BUILT-IN FLEXIBILITY

Scale up, spin off, adopt new business models, quickly and easily.

MAKE BETTER BUSINESS DECISIONS…FASTER

Real-time analytics & Dashboards with easily accessible reports and key per-formance indicators. Vital business data is analyzed and displayed from right within the system.

INTEGRATED ERP, CRM, AND ECOMMERCE

Your core business system now becomes your customer-facing commerce system with a customizable, customer-specific, pixel perfect experience.

ELIMINATE IT MAINTENANCE AND UPGRADE COSTS

With every NetSuite upgrade, your configurations and customization migrate seam-lessly. Imagine that.

Accelerate Business Performance with the #1 Cloud ERP

NetSuite Enterprise Resource Planning (ERP) offers a modern, scalable solution to run all of your key back-office operations and financial business processes in the cloud

ERP software Dubai

Accelerate Business Performance with the #1 Cloud ERP

NetSuite Enterprise Resource Planning (ERP) offers a modern, scalable solution to run all of your key back-office operations and financial business processes in the cloud

Salesforce Automation

Product Features

manage opportunities across status, potential revenue, key contacts, notes, related documents and more

Comprehensive contact and activity management to capture detailed records of all interactions Customers and Prospects

Get true forecast visibility by weighted measurement of pending opportunities, quotes and orders, with the ability to make necessary adjustments as deals progress.

Convert opportunities into quotes and then sales orders with one click.

Key Benefits

BOOST SALES PRODUCTIVITY

Enable effective collaboration and team selling to streamline the sales cycle.

GAIN REAL-TIME VISIBILITY

Get visibility into pipeline and forecasts making sales more predictable.

IMPROVE CUSTOMER RELATIONSHIPS

A true 360-degree view of the customer, including sales, support cases and financial transactions.

OVERCOME INACCURATE FORECAST

Get true forecast visibility—not just pipeline—with integrated order management.

Customer Service Management

Product Features

Automate the business processes associated with customer support case assignment, management and escalation

Route and track support cases according to product, issue, case type, partner or customer

Organise and publish knowledge content easily allowing your customers and service reps to quickly track down the information they need.

Provide your customers with highly personalised and interactive service on the portal—boosting customer satisfaction and retention.

Key Benefits

INCREASE CUSTOMER SATISFACTION

Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.

REDUCE COSTS WITH EFFECTIVE SELF-SERVICE

Deliver a high-quality, high-touch experience for customers while reducing the cost of customer care with a robust knowledge base in a customer portal.

INCREASE EFFICIENCY AND PRODUCTIVITY

Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

DRIVE INCREMENTAL REVENUE

Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

Marketing Automation

Product Features

create and track highly targeted marketing campaigns based on demographics, purchase trends, response patterns and support histories.

track and measure a prospect’s activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.

Automates lead capture from multiple sources, including websites, search engines, email, direct mail and events.

Delivers email marketing—from creation to execution to measurement—in one system.

Analyze campaign statistics and ROI from the start of a campaign to the final order transaction.

Key Benefits

EFFECTIVE MULTI-CHANNEL CAMPAIGN MANAGEMENT

Streamline execution of marketing campaigns across multiple channels, including website, email, events and social media.

IMPROVE SALES COLLABORATION

Align marketing and sales goals to improve collaboration by quickly converting leads into customers.

SHORTEN SALES CYCLE

Deliver highly relevant content to prospects at the right time guiding them through the buying cycle.

GAIN REAL-TIME VISIBILITY

Gain insight into campaign performance and ROI with analytics.

Mobile

Product Features

Access the latest business reports and business metrics.

View, enter and update key customer and sales data.

Time and expenses entry (including easy snap and attach receipt images).

Activity management—calendar, tasks, calls

Key Benefits

ANYTIME, ANYWHERE ACCESS

Improve business performance with real-time metrics and role-based dashboards.

REAL-TIME VISIBILITY

Maximize productivity and effectiveness of sales reps with real-time data.

COMPLETE CUSTOMER VISIBILITY

Improve service with a 360-degree view of your customer—anytime, everywhere.

CUSTOMER SATISFACTION

Enable out-of-office resolution on mobile devices.

  • NetSuite has given us the flexibility that we always wanted, but never got from other ERP systems. Having previously implemented multiple systems in our group, we can safely say that NetSuite proved to be the best solution for us!
    The implementation team at KPI went beyond the traditional “modular system” approach. They actually listened to what we wanted, designed bespoke workflows and completely automated our processes, even those where we didn’t think any major improvements could be made. Thank you KPI, for spending your time and effort and going the extra mile to satisfy our business needs. Highly recommended!

    Hillary W. Pinto
    Managing Director
    Al Faris Equipment Rentals LLC

  • “Being a relatively tech-savvy enterprise, we found it frustrating that our shipping quotation and booking processes were antiquated and manual. NetSuite gave us the perfect solution to manage these process effectively, and more importantly, in an automated manner. KPI, who designed the automated workflows, took up the challenge and delivered! They analysed our quotation and booking management, and customised NetSuite to suit our specific needs. I recommend KPI to firms in any industry, who would like to implement a custom solution rather than an ‘install and work with what you have’ method.”

    Kashif Rafiq
    Managing Director
    Al Sharqi Shipping Co LLC

Why KPI as Your NetSuite Solution Provider?

Highly experienced
team

In-depth knowledge
of NetSuite
functionality

Successful
Implementation

Bespoke
solutions

NetSuite recommended
tools and practices

Highly experienced
team

in-depth knowledge
of NetSuite
functionality

successful
implementation

Bespoke
solutions

NetSuite recommended
tools and practices

Highly experienced
team

in-depth knowledge
of NetSuite
functionality

successful
implementation

Bespoke solutions

NetSuite recommended
tools and practices

Learn How the #1 Cloud ERP Can Transform Your Business